Policies and HowTo's

This policy is effective from 25th May 2018.

EuroCalza:

"EuroCalza" is a trade mark of P.H.U. ALEX Lesław Lamek registered in Poland, 92-548 Lodz ul. Aleksandra Tansmana 8, VAT number: PL 7260007014.

We use name "EuroCalza" as a trade mark in our internet activity to provide our customers with consitent, easy to remember image of our company. So you can find our logo and "EuroCalza" name on labels and document issued by our company.

Website eurocalza.co.uk is constructed to provide our customers with easy to operate purchasing interface. Either if you are retail consumer buying only 1 pair of socks or big company with dozens retail stores across the Europe purchasing hundreds of boxes weekly, you are in the right place.

Terms & Conditions:

All information we collect is stored and handled in accordance with the EU General Data Protection Regulation, and UK Data Protection Legislation. We use such data for the purposes of processing and delivering your order. The administrator of all obtained personal data is P.H.U. ALEX Lesław Lamek.

By using our website eurocalza.co.uk, you fully accept our terms and conditions. If you can not accept any part of this document, please do not use our website.

You must be at least 18 years old to use our purchasing service. When shopping, please remember - usage of bank accounts, payment services or credit (debit) cards of the third parties is legally prohibited and may involve legal liability.

Buying:

We constantly working to improve our order system to make your purchasing experience as friendly as possible.
There are three purchasing channels on our service:
- regular retail, for those who want to buy small amount of first grade goods, taking advantage of our ordinary and occasional incentives and promotions
- factory outlet, for business customers seeking for warehouse sell-off in bargain price ( sign in required )
- wholesale, this functionality is tailored for businesses looking for profitable collaboration with EuroCalza ( sign in required )

Payment:

Currently we accept two forms of payment only, regular bank transfer as well as "PayPal Checkout". Each of them require different processing and set of information as follow:

Bank Transfer - if you choose bank transfer, we will ask you to provide us with your personal informatiotions like name and second name, email and accurate delivery address. You can avoid repetition of this process in the future by account creation. You will be provided with proforma invoice with transaction details included, if required we will send it to you by email. You should make a transfer in three days since transaction date, after this period your order will be canceld.

"PayPal Checkout" - with "PayPal Checkout" everything is much more easy. Either you purchase one item only directly from shop or build your shop basket there is no need to sign in or filling any information form. All you need is PayPal account, everything else will be done by us in cooperation with PayPal. But please, keep your delivery address very accurate on PayPal account, it will be used for shipping. Also, you should read Legal Agreements for PayPal Services for more informatiotion before purchasing.

For businesses - to prevent additional cost, we suggest to use bank transfer as a payment method. However if it is somehow required to pay via "PayPal", then on your request we will provide you with adequate link for such payment ( NOTE: PayPal commision may apply ). Moreover, if you need to make a payment in other currencies like EUR, USD or PLN we are ready to allow such operation ( NOTE: PayPal commision may apply ).

Delivery:

Our deliveries are fulfilled with one of below services:

UK shipping - Royal Mail, MyHermes

Cross border shipping - to increase the availability of goods in our offer, some items must be delivered from our factory warehouse in Poland. Usually it takes 4 - 5 working days for delivery across the EU countries.

For businesses - each offer for bulk order includes suggestion of shipping costs prepared individually for particular order. But it is up to the buyer, either to use our shipping service or to pick up goods on his own.

Returns and Refunds:

NOTE: below is for "consumers only"

So you want to return purchased items, we are so sorry! However you have up to 30 days from the day after the item is delivered to change your decision without any reason. But you need to remember, all goods to return have to be unworn, not damaged and originally packaged. We can not refund goods which are worn, washed or unpackaged, please understand. Full cost of your order (including shipping) will be returned to your PayPal or bank account depending on payment method you have choosen during checkout, the return shipping will be covered to the amount of "Royal Mail 2nd Class" service, any additional costs ( e.g. express service ) will not be refunded. We will refund the money within 5 days after return is received. Any deliveries "paid on delivery" will not be accepted.

Not like you ordered or damaged in shipping - you can choose either to exchange goods for correct one or money refund and decision is yours. Return shipping will be also refunded to the amount of "Royal Mail 2nd Class" service, any additional costs ( e.g. express service ) will not be refunded. We will refund the money within 5 days after return is received. Any deliveries "paid on delivery" will not be accepted..

Before you send items to be returned click Return Form, fill up the form and press "RETURN" button. Then you have up to 14 days to send the return.

Privacy Policy:

This privacy policy describing how we use and protect your personal information given to us during purchasing process.

NOTE: In case you choose to pay with PayPal, we will obtain only your name and address which will be used for delivery. We will process these data only to fulfil your order and to keep an accountant record with no other usage.

All information we collect is stored and handled in accordance with the EU General Data Protection Regulation, and UK Data Protection Legislation. We use such data for the purposes of processing and delivering your order only.

In order to let you buy any goods on eurocalza.co.uk website, we need to know at least your name, email and delivery address. We do not collect any information about your credit cards, all financial transaction are provided by PayPal or bank. In case you are curious, please check Privacy Policy for PayPal Services or go to your bank website and see what happen when you make a bank transfer.
When you pay for your order using PayPal account we obtain your personal data directly from PayPal so we do not need any further information, please remember to keep your PayPal record up to date.
If bank transfer is used, you are asked to provide us with your personal data as stated above. You can change and edit this data anytime after signing in to your account. If you do not want to create account, everytime you buy anything we will ask you to fill up the data form.

Collected data:
- name, last name
- email address
- delivery address
- phone or mobile number, if you let us know
Technical details:
- IP address
- approximate geographic location (e.g. London)
- browser, device and system type

What we use these data for - we use above data to fulfil your orders, to issue an invoice and to keep an accountant record. Also, we pass your name and address to courier or postal services to accomplish delivery.

Controlling your personal information - you may access your personal information we are keeping in our database at any time by clicking My Account or similar link in the footer of our website, you need to sign in. You may change, update and restrict your record or send us request to remove your data from our database permanetly. Please note, if you restrict your name, email or delivery address or tell us to erase your record, farther shopping in eurocalza.co.uk will be imposible. In case you choose to pay with PayPal we will obtain only your name and address which will be used for delivery. We will process these data only to fulfil your order and to keep an accountant record with no other usage.

Cookies - cookie is a piece of information in the form of a very small text file that is placed on your computer when you visit our website. Yes, we use it in case you sign in to store your session id and it is deleted when your session is over (turn off web browser or sign out). We do not store any personal information, so you can feel secure. You can delete cookie any time you want, but do not do this during shopping because it will delete info we need to finalise your order. You can also turn off cookies acceptance in your browser, but then our shop will be useless. If you need more info visit www.aboutcookies.org.
List of cookies we store on your side:
- PHPSESSID - stores session id, used to identify you and keep your session alive.
- EuroCalza_WS - keeping your temporary id during the session in wholesale or outlet service.
- NID - Google Map service of Google Corp.

Session Storage - every modern browser give us this convenient tool to store information. And we use SessionStorage even to store your personal data. But do not worry it is deleted everytime you close browser or even only a tab.
We use SessionStorage to keep important data like your id, items you want buy, current basket balance and other in your browser. This prevent redundant internet transfer and let you buy goods even if you do not have account on eurocalza.co.uk. For example, when you build your basket we store full list of items in SessionStorage if ready just click "Buy Now" button to use your PayPal account to pay.
You can read more about Session Storage on Wikipedia.

SSL - we use "Secure Sockets Layer" to protect your data during transmission through the internet. All data are transmitted encrypted so nobody can read it even when it can be seen. We strongly encurage you to check our certificate validity by clicking green padlock on the left side of your browser address bar.

Third party vendors - we do not allow any external entity to provide content on our transaction services or collect any information. Only third party widget we use is Google Map widget on our intro page providing our location info (see Cookies section above). We use links and buttons leading to external websites only to let you get more information about particular topic.
We also use links and buttons providing possibilities of purchasing our products on external e-commerce like "eBay" and "Amazon" only.
EuroCalza do not sell or share freely even the smallest piece of your data with any external entity unless it is required by law to do so.

Our database - we keep a record of any transaction you make on eurocalza.co.uk. We also store every email or other form of correspondence betwen us.
If you have a user account on eurocalza.co.uk you can review, download and print every invoice issued to you as well as up to date proforma invoice using "Transaction Management" feature. Our database is placed in Poland and remains under supervision of the Inspector General for Personal Data Protection (GIODO).